Privacy Policy

This Privacy Policy explains how CodimAi (“CodimAi”, “we”, “us”, or “our”) collects, uses, shares, and protects your information when you use our website codimai.com, our products, and related services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, do not use our Services.

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1. Who We Are

• Company name: CodimAi
• Registered address: PLT NO NANOTECHNOLOY CENTRE CTS NO 4094 G-Block, BKC, Bandra (E), Mumbai City – 400055, Maharashtra, India
• Email: privacy@codimai.com, support@codimai.com
• Phone: +91 83696 93412

CodimAi provides AI-based automation solutions including WhatsApp automation, chatbots, and workflow automation.

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2. Information We Collect

2.1 Information You Provide

• Name, business name, email, phone number
• Login credentials (passwords are hashed)
• Billing details (we do not store full card data)
• Automation workflows, message templates, uploaded contact lists
• Support communications and feedback

2.2 Information Collected Automatically

• IP address, browser, device, operating system
• Pages visited, session duration, feature usage
• Cookies and analytics data

2.3 Information from Third Parties

• Integration partners (WhatsApp API, CRM tools)
• Analytics and advertising providers
• Public sources and social platforms

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3. How We Use Your Information

• Provide and operate our Services
• Improve performance, security, and usability
• Communicate service updates and support
• Marketing (with opt-out controls)
• Legal and regulatory compliance

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4. Customer Data & End Users

When our customers use CodimAi to communicate with their users, the customer is the Data Controller and CodimAi acts as a Data Processor.

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5. Data Sharing

We do not sell personal data. We may share data with:

• Cloud hosting, analytics, and payment providers
• Integration partners configured by you
• Legal authorities when required
• During mergers or acquisitions

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6. International Transfers

Data may be processed outside your country with appropriate safeguards such as Standard Contractual Clauses.

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7. Data Retention

We retain data only as long as necessary for service delivery, legal compliance, and dispute resolution.

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8. Cookies & Tracking

We use necessary, analytics, preference, and (where permitted) marketing cookies. You can control cookies via your browser settings.

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9. Your Rights

• Access, correction, deletion
• Restriction and objection
• Data portability
• Withdraw consent

Contact privacy@codimai.com to exercise your rights.

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10. Security

We use encryption, access controls, monitoring, and secure infrastructure. However, no system is 100% secure.

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11. Children’s Privacy

Our Services are not intended for children under 16.

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12. Policy Updates

We may update this policy and revise the “Last updated” date. Continued use means acceptance.

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13. Contact Us

Email: privacy@codimai.com
Address:
CodimAi – Privacy Office
PLT NO NANOTECHNOLOY CENTRE CTS NO 4094 G-Block, BKC, Bandra (E), Mumbai – 400055, Maharashtra, India